Thank you for using our system Redak. Your trust is important to us and we are committed to protecting the privacy and security of your personal information. The information you shared with us helps us to provide a great experience with Redak. This Privacy Policy describes our privacy practices for all Services we offer. The term “Redak”, “us” or “we” refer to Redak and the term “User”, “you”, “yours” refer to yourself as the User of Redak Services This Privacy Policy, together with the Terms of Use, set forth the general rules and policies governing your use of our platform. Depending on your activities when visiting our platform, you may be required to agree to additional terms and conditions
1.1. Redak is committed to maintaining privacy protections for its Users. Our Privacy Policy is designated to help you understand how we collect, use and safeguard the information you provide to us.
1.2. We collect information from you when you register on Redak’s Website, book a doctor’s appointment. When booking or registering on our Website, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, and date of birth (“Personal Information”).
2.1 We use the Personal Information that we collect generally to fulfil any bookings made through Redak, to communicate with you, screen for potential risk or fraud; and when in line with the preferences you have shared with us.
3.1 We strive to protect your information using international protection standards and implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal information
3.2 We scan our website and application regularly for security holes and vulnerabilities to ensure your visit to our site is as a secure as possible. We protect our website through a Web Application Firewall, which filters and monitors the traffic between a web-application and the internet. It detects and blocks common application layer vulnerabilities at the network edge.
3.3 We also ensure all of our data is password protected, and enabled with multi-factor authentication. Not every member of the Redak team is able to access any data collected, only those with specific roles are permitted to view the data collected. When we store your data on our servers, we pseudonymize and encrypt it to maintain anonymity and provide an additional layer of security in case of a data breach.
4.1 The criteria used to determine the period of storage of personal data is unlimited. the corresponding data is routinely deleted if it is no longer necessary for the fulfilment of our services.
4.2 You can view the data we collect from you at any time
5.1 You have the right granted to obtain from us the confirmation as to whether or not personal data concerning you is being processed. You can contact us at any time to claim this right.
5.2 You have the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing; the existence of the right to lodge a complaint with a supervisory authority; where the personal data are not collected from the data subject, any available information as to their source
5.3 You have the right to let us know when your information changes, and the information we have on file is no longer accurate. Considering the purposes of the processing, you shall have the right to have incomplete personal data completed, including using providing a supplementary statement.
5.4 You have the right to request the erasure of personal data without undue delay.
5.5 You shall have the right to receive the personal data concerning you, which was provided to a controller, in a structured, commonly used and machine-readable format.
5.6 You shall have the right to object at any time to processing of personal data concerning you. We shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you, or for the establishment, exercise or defense of legal claims.
5.7 You have the right to withdraw your consent to processing of your personal data at any time.
9.1 Please visit our Terms of Use establishing the use, disclaimers, and limitations of liability governing the use of our website
10.1 By using our Website, you consent to our Privacy Policy.
10.2 The Website’s Terms of Use and Privacy Policy may be changed or updated occasionally to meet legal requirements and standards. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes on the Website. Modifications will be effective on the day they are posted